Take total control of QA issues. With sub category customisation, you can can manage each category by using sub groups. For example, break complaints in to staff, resident, catering, family etc.
Follow up on every item and be alerted until the items are closed off.
Track items such as who reported, who was it on behalf of, suggestions, comments, action taken.
Easily generate reports, graphs
Assign issues to specific management meetings
Create letter templates that can be used to generate reply, thank you or disciplinary letters with a click and track the history
Relate items to accreditation standards
Assign tasks to specific people and track responses
Complete a risk analysis
Attach images or documents to specific issues
Escelate jobs to Action Workplan
Escelate staff issues to HR for counselling and track outcomes
Ensure you miss nothing, with SMS, email and system alerts
Sarah CQI makes Quality assurance simple